"Welcome to the Customer Services Team - how can I help you?"
Such a simple way to answer a call, and the caller feels immediately calm. That's what we are all about. Calm, Interested, Listening. Nowadays callers are so used to being queued for ages, answered by a massive call centre which may or may not be in the UK (don't start us on that one!) and answered by a call agent who has no idea about your company - only what their screen is showing them.
At Sound Solutions Marketing, we make it our business to know what we are doing before we pick up the call. We know we cannot be experts immediately in your service or product, but boy do we try our best to start off like we do!
Every project undertakes a training session with the main callers that will bed your account in. Only once they are comfortable, will it then be let out to the rest of the team to answer. Your calls then will have up to 15 extensions available (we can go up to 200 using our partner call centre) which comfortably fits most office requirements.
Call us today and hear the voices that could be helping you tomorrow!
At Sound Solutions Marketing, we make it our business to know what we are doing before we pick up the call. We know we cannot be experts immediately in your service or product, but boy do we try our best to start off like we do!
Every project undertakes a training session with the main callers that will bed your account in. Only once they are comfortable, will it then be let out to the rest of the team to answer. Your calls then will have up to 15 extensions available (we can go up to 200 using our partner call centre) which comfortably fits most office requirements.
Call us today and hear the voices that could be helping you tomorrow!