Inbound Call Centre Services
At SSM, we make answering phones our business. We are keen to pick up the call, and are so much more for your caller than simply a messaging service.
Instead of someone saying "no he is not in - can I take a message" we are more likely to say "sorry he is not in, how can I help you?". We can answer your calls as if we are your team, sitting next to you. The caller rarely knows we are not, and that's our job. To provide you with a seamless service, to take those inbound calls that you cannot answer, to be your customer service team.
We send out your literature, book your appointments using an online diary system, answer your customer services emails, call back your prospects and manage the sales lead process for you.
As well as our 15 seat customer service team in Buckinghamshire, we are now partnered with a 200 seat inbound/outbound call centre in Suffolk which operates 24/7, 365 days of the year.
With SSM managing this relationship, taking the burden away from you, we can set-up your project large or small, and find the most cost effective, and cruicially the most succesful way of taking care of your prospects and customers.
Instead of someone saying "no he is not in - can I take a message" we are more likely to say "sorry he is not in, how can I help you?". We can answer your calls as if we are your team, sitting next to you. The caller rarely knows we are not, and that's our job. To provide you with a seamless service, to take those inbound calls that you cannot answer, to be your customer service team.
We send out your literature, book your appointments using an online diary system, answer your customer services emails, call back your prospects and manage the sales lead process for you.
As well as our 15 seat customer service team in Buckinghamshire, we are now partnered with a 200 seat inbound/outbound call centre in Suffolk which operates 24/7, 365 days of the year.
With SSM managing this relationship, taking the burden away from you, we can set-up your project large or small, and find the most cost effective, and cruicially the most succesful way of taking care of your prospects and customers.
What our customers say
"The systems and services provided by Sound Solutions have surpassed our expectations many times over. They are an incredibly professional operation that deliver real value to our company. What has impressed us most is how Sound Solutions have integrated complex web, database and IVR technologies with excellent skills in customer service and support. The best testimony to them is the continual positive feedback we have from our customers" Mark Wallace - Managing Director - Soothsoft Ltd